Documentary
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3 weeks ago
What Really Happens to Your Online Return?
A short documentary investigating the hidden journey of online returns. The video follows the process from the customer sending an item back, through warehouses, inspection, repackaging, liquidation and resale. It also looks at the people working inside the returns industry and why some perfectly usable products are still difficult to sell again. The story focuses on one simple question: when we click “return”, where does the product actually go?